At YOUNGESTGEXCHANGE LTD, we are committed to providing efficient and reliable currency exchange and remittance services. This Refund Policy outlines the terms and conditions governing the issuance of refunds and is intended to clarify the rights and responsibilities of both YOUNGESTGEXCHANGE LTD (“we”, “our” or “us”) and the customer (“you” or “your”).

1. Definitions

For the purpose of this policy:

• “We,” “our”, “us” and “YOUNGESTGEXCHANGE” refer to YOUNGESTGEXCHANGE LTD.
• “You,” “your,” and “customer” refer to the individual or entity utilizing our services.

2. Inaccuracy and Liability

YOUNGESTGEXCHANGE shall not be liable for any losses incurred as a result of inaccuracies or errors in the information you provide. This includes, but is not limited to, inaccuracies in the receiver’s information, payment method details, and any other pertinent transaction data. By utilizing our services, you affirm that all information provided is accurate, complete, and current. You acknowledge that any loss resulting from inaccurate information is solely your responsibility.

3. Eligibility for Refunds

In rare circumstances where a transaction is cancelled, significantly delayed, or otherwise eligible due to issues attributable to us, a refund will be issued. Refunds will be processed within a reasonable time frame, typically within 2 to 14 business days, though processing times may be extended based on factors such as the currency, payment method, and/or provider involved. In the event of delays, we will endeavour to process the refund promptly once all necessary conditions are satisfied.

4. Non-Eligible Transactions

We reserve the right, to the fullest extent permitted by applicable law, to refuse the processing of transactions that violate our terms and conditions, contravene legal statutes (including but not limited to fraudulent activities), or otherwise fall outside our operational guidelines.

5. Non-Reversible Transactions

Once a transaction has been initiated or completed, it cannot be reversed, nor can the transaction details be modified or altered mid-transfer. You are strongly encouraged to verify all transaction details before confirmation to avoid any issues.

6. User Agreement

By using or attempting to utilize our services and platforms, you agree that the information you provide is accurate and truthful. YOUNGESTGEXCHANGE LTD will not be liable for any losses incurred as a result of the provision of incorrect or inaccurate information.

7. Refund Process

Refunds, when applicable, will be retransmitted to the original wallet, bank account, or card, and will be issued in the currency used by you at the time of the transaction. Refund processing times may vary, and you will be notified once the refund has been initiated.

8. Contact Us

For inquiries or concerns regarding this Refund Policy, please contact our customer service team at info@youngestgexchange.com. We are committed to assisting you and ensuring a satisfactory experience with YOUNGESTGEXCHANGE LTD.

---

This Refund Policy is designed to safeguard the interests of both you and YOUNGESTGEXCHANGE, ensuring a fair and transparent process. Thank you for choosing YOUNGESTGEXCHANGE.