1. INTRODUCTION

These Terms of Service (“Terms”) govern the use of all services provided by YOUNGESTGEXCHANGE LTD (“YOUNGESTGEXCHANGE”, “we”, “our”, or “us”) through our website, mobile applications, and authorized platforms. By using our services, you (“you”, “user”, or “customer”) agree to comply with these Terms.

YOUNGESTGEXCHANGE facilitates cross-border payments and currency exchange between users located in countries using the following currencies: CAD, EUR, USD, GBP, GHS, NGN, and XAF.

We serve individuals and businesses involved in:

• International trade/importation
• Tuition and academic payments
• Utility and personal bills abroad
• Family and business remittances

2. DEFINITIONS

• User: Any verified individual or business using our services.
• Top-up: Adding funds to your account on the YOUNGESTGEXCHANGE platform.
• Withdrawal: Sending funds from your balance to an external account.
• Base Currency: The original currency used to top up your balance.
• Third-Party Deposit: Any top-up or payment made from an account that does not belong to the verified user (strictly prohibited).
• KYC (Know Your Customer): The process of verifying a user’s identity and compliance status.
• Partner Bank/Provider: Licensed institutions through which we facilitate payments.

3. ELIGIBILITY & REGISTRATION

• You must be at least 18 years old.
• You must complete full KYC verification.
• Businesses must provide proof of incorporation and authorised signatory identity.
• Users must reside or operate in countries where we are permitted to offer services.

4. ACCEPTABLE USE

Permitted uses:

• Pay foreign suppliers, import/export businesses
• Settle tuition and accommodation fees
• Pay bills, rent, or services abroad
• Send family remittances
• Exchange currency for approved purposes

Prohibited uses include:

• Transactions involving cryptocurrencies (unless supported)
• Fraud, money laundering, or terrorism financing
• Use of third-party funding sources
• Transactions on behalf of individuals not registered on the platform

5. KYC & COMPLIANCE

• All users must complete KYC prior to their first transaction.
• You must provide accurate and up-to-date information.
• We may request additional documentation at any time.
• Failure to comply may result in account suspension or closure.

6. FUNDING & THIRD-PARTY DEPOSITS

• Only fund your account from an account registered in your name.
• Third-party deposits are prohibited and may result in frozen or refunded funds (minus processing fees).
• Suspicious deposits will trigger compliance reviews.

7. CURRENCY EXCHANGE & PAYMENT PROCESSING

• Exchange rates are real-time and include a transparent margin.
• Rates must be confirmed before each transaction.
• Fees are listed at youngestgexchange.com/remittance.
• Delivery times range from same-day to 4 business days, depending on the destination and provider.

8. WITHDRAWALS

• You may withdraw funds to your own or a third-party bank account.
• We are not liable for losses after a third-party withdrawal is initiated.
• Withdrawals are processed in the same base currency unless a conversion is requested.

9. REFUNDS & DISPUTES

• Refunds are assessed on a case-by-case basis.
• Processing time is 7–14 business days.
• Delays may occur due to banking or external provider issues.
• Submit disputes within 30 days of the transaction date.

10. USER RESPONSIBILITY

• Keep your account credentials secure.
• Ensure transaction details are accurate.
• Use only authorised payment sources.
• Comply with laws applicable in your region.

11. SERVICE LIMITATIONS

• We are not responsible for delays from banks or regulators.
• We are not liable for incorrect beneficiary details.
• We are not responsible for force majeure or network issues.
• We may suspend services to comply with legal/regulatory requirements.

12. DATA PRIVACY

We comply with GDPR, PIPEDA, and relevant data protection laws. Personal data may be shared only with partners/regulators for compliance.

13. MODIFICATIONS

Terms may be updated at any time. Users will be notified via email or app. Continued use means acceptance.

14. TERMINATION

• We may terminate your account for violating terms, providing false info, or engaging in fraud.
• We retain transaction data for compliance/legal purposes.

15. GOVERNING LAW

These Terms are governed by the laws of the jurisdiction in which YOUNGESTGEXCHANGE LTD is registered. Disputes will be resolved by arbitration or in competent courts.

16. CONTACT

Compliance & Support
Email: compliance@youngestgexchange.com
Website: www.youngestgexchange.com
Phone: +1 (289) 818 ‑9980